Incident Management

There are many external factors that can impact on your vehicle arriving at its destination damage free and ‘factory fresh’.

Weather, airborne contamination or accidents and incidents involving the various carrier modes or at port and inland locations can all be comprehensively handled by our experienced team including subject-matter experts and project leaders.

We can get experts on site within 24 hours of any incident to assess damages and make recommendations to best manage the situation, get vehicles repaired, if necessary, and back on their way in the shortest time and for the most efficient cost. We can also project manage an event through to its conclusion whilst liaising with all stakeholders and insurance partners to ensure maximum awareness so that distribution partners and the end buyer’s expectation can be best managed.

We maintain and update understanding of all professional repair techniques related to incidents and good working relationships with a number of service providers in the main global regions who have the technical know-how and certifications to repair vehicles back to ‘as new’ condition in line with the OEM standard.

Our services include preventive measures such as surveys and audits of sites, vessels or land-routes to identify risk levels in current operations in case of an incident, as well an impact reduction measures once an incident has occurred. We can also build a ‘playbook’ of processes to follow, based on our experiences and tailored to the OEM, incorporating brand-specific processes that must be followed due to insurance or other needs.