Putting the pieces together to solve the liability puzzle
Having a robust process in place to identify liabilities in the distribution chain is imperative.
Whether paper-based on digitised, collection of handover data enables the claims teams to quickly identify when the damage was first noted. This provides a liable party with a good chance of recovering the cost of the damage rectification claimed by the dealer.
But the industry also sees the cost of damages as a nuisance and continues to find legal and operational ways to avoid liability. We understand this focus and provide a robust response to attempts to avoid paying for the cost of poor handling or a lack of correct handover procedures.
As well as being aware, we are also tenacious in our pursuit of the recovery, and in the circumstances where we can get a recovery, we have a 90% success rates because we never give up! We do not have a deadline to achieving a recovery and will keep the file open until all avenues have been exhausted.
Sustainable Quality | Global Expertise