Having a robust process in place to identify liabilities in the distribution chain is imperative.

Whether paper-based or digitised, collection of handover data enables the claims teams to quickly identify the liable party enabling the recovery of cost of the damage rectification claimed by the dealer.

But the industry also sees the cost of damages as a nuisance and continues to find legal and operational ways to avoid liability. We understand this focus and provide a robust response to attempts to avoid paying for the cost of poor handling or a lack of correct handover procedures.

As well as being aware, we are also tenacious in our pursuit of the recovery, and in the circumstances where we can get a recovery, we have a 90% success rates because we never give up! We do not have a deadline to achieving a recovery and will keep the file open until all avenues have been exhausted.